Warranty Terms


Every Triad bicycle (“Product(s)”) come with a limited time warranty against manufacturing defects in materials or workmanship on its frame & fork.

This warranty applies only to the original registered owner of the Product and is not transferable. This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

It is important that you register your new bicycle on the Triad Website ( within 30 days after purchase in order to activate the warranty and provide a record of the battery and frame’s serial number of your bike.

Terms of the Warranty

For your reference, we have outlined the terms of the comprehensive warranty below:

Steel and aluminium frames are guaranteed for 2 years against faulty materials and workmanship for as long as the initial consumer purchaser has the bicycle, subject to the Terms and Conditions of this Limited Time Warranty. If frame failure should occur due to faulty materials or workmanship during the guarantee period, the frame will be replaced. For frame replacement under this Limited Warranty, contact us stating the nature of the failure, serial numbers, date received and a copy of the original bill. Frame must be returned for inspection at customer's expense.

Please note:
The fork is not part of the frame. The length of the useful life cycle will vary depending on the riding conditions. Competition, jumping, downhill racing, trick riding, trial riding, riding in severe conditions or climates, riding with heavy loads or any other non-standard use can substantially shorten the useful product life cycle. Any one or a combination of these conditions may result in an unpredictable failure that is not covered by this warranty. All frame sets should be periodically checked for indications of potential problems, inappropriate use or abuse. These are important safety checks and are very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle.

Limited Remedy

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective components and parts with those of equal or greater value at the sole discretion of Triad. Unless within the free 30-day repair labor period, the customer is responsible for labor costs associated with warranty replacements.

In no event shall the Product be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage and negligence.


The above warranty, or any implied warranty, does not cover normal wear and tear of any part and component. All warranties are void if the Product is used for other than normal activities, or outside of recommended parameters including but not limited to exceeding the maximum recommended rider weight of 90kgs/198lbs, failing to follow the owner’s manual or using the Product for commercial activities or in competitive events, and training for such activities or events.